Category Archives: Stakeholder Relations

The cycle of compromise


The new rules around business and crisis communications in the age of social media freak a lot of business types out. Because if you’re in business, social media means you no longer control the message. It’s open season, so hiding … Continue reading

Posted in Crisis Communications, public relations, Reputation Management, Social Media, Stakeholder Relations, Uncategorized | Leave a comment

What’s the difference between members and internal stakeholders?


Those in corporate communications environments know that there are clear differences between customers and internal stakeholders like staff, management, suppliers and contractors. ´╗┐Recently, I was asked to explain the difference between members and internal stakeholders. A good question — one … Continue reading

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The risk of spin


Don’t risk it! Reputation is the gold standard in government or business. Continue reading

Posted in communications planning, Crisis Communications, Employee relations, Issues Management, public relations, Reputation Management, risk analysis, Social Media, Stakeholder Relations | Leave a comment

An oily debate


A perfect storm.
Debate is heating up on the subject of oil sands development in Alberta. Both sides are claiming their science is valid. What are the options from a PR perspective? Continue reading

Posted in community relations, Crisis Communications, Issues Management, Reputation Management, risk analysis, Stakeholder Relations | Tagged , , , | Leave a comment

Communicating with First Nations communities


One recent challenge of my last job was to find ways to communicate complex ideas to several small First Nations communities. While the legal obligations for governments and business to consult with First Nations people are increasing, in many ways … Continue reading

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LEAD – four tips for delivering bad news


Many people have heard that it’s our reaction to bad news that causes stress, but the way it is delivered also has a big impact on the those affected. And since most managers or businesses will have to deliver it … Continue reading

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