Category Archives: public relations

The cycle of compromise

The new rules around business and crisis communications in the age of social media freak a lot of business types out. Because if you’re in business, social media means you no longer control the message. It’s open season, so hiding … Continue reading

Posted in Crisis Communications, public relations, Reputation Management, Social Media, Stakeholder Relations, Uncategorized | Leave a comment

The risk of spin

Don’t risk it! Reputation is the gold standard in government or business. Continue reading

Posted in communications planning, Crisis Communications, Employee relations, Issues Management, public relations, Reputation Management, risk analysis, Social Media, Stakeholder Relations | Leave a comment

The decline of customer service

At the risk of sounding old-fashioned, is it too much to expect regulated service providers to act like they’re dealing with people? Or at least to do what they commit to doing? I don’t think so. Companies — especially large … Continue reading

Posted in Client/Customer Relations, public relations | Tagged , , , | Leave a comment

Plan that PR stunt

Noise, noise, noise. It’s hard to get attention these days for your ideas or product. But not all attention is worthwhile… I found a story in this morning’s news that describes using a well-timed illusion to raise awareness about driving … Continue reading

Posted in communications planning, Crisis Planning, Marketing, public relations, risk analysis | Tagged , | Leave a comment

Back to basics: defining public relations

Is PR just spin? Continue reading

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