Category Archives: Issues Management

What’s the difference between members and internal stakeholders?


Those in corporate communications environments know that there are clear differences between customers and internal stakeholders like staff, management, suppliers and contractors. ´╗┐Recently, I was asked to explain the difference between members and internal stakeholders. A good question — one … Continue reading

Posted in Employee relations, Issues Management, Stakeholder Relations | Tagged , | Leave a comment

The risk of spin


Don’t risk it! Reputation is the gold standard in government or business. Continue reading

Posted in communications planning, Crisis Communications, Employee relations, Issues Management, public relations, Reputation Management, risk analysis, Social Media, Stakeholder Relations | Leave a comment

An oily debate


A perfect storm.
Debate is heating up on the subject of oil sands development in Alberta. Both sides are claiming their science is valid. What are the options from a PR perspective? Continue reading

Posted in community relations, Crisis Communications, Issues Management, Reputation Management, risk analysis, Stakeholder Relations | Tagged , , , | Leave a comment