Category Archives: Client/Customer Relations

Lessons in social media planning from Sesame Street


Getting your groove in social media takes planning. But like the saying goes, you probably learned everything you need to know about social media in Kindergarten. Continue reading

Posted in Client/Customer Relations, Marketing, Social Media | 2 Comments

An argument for ‘network governance’


No one wants to contribute to human rights abuses. But how can national governments solve a supranational problem? http://www.fairlabor.org is working on the problem. Great TED talk. Continue reading

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The decline of customer service


At the risk of sounding old-fashioned, is it too much to expect regulated service providers to act like they’re dealing with people? Or at least to do what they commit to doing? I don’t think so. Companies — especially large … Continue reading

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