Monthly Archives: August 2010

Antisocial networks


Many people use social media networks to build communities around shared interests. Organizations are, among other things, using the technology to monitor and engage their stakeholders, generally in the interest of building consensus. But it turns out that shared dislike … Continue reading

Posted in Social Media | Leave a comment

LEAD – four tips for delivering bad news


Many people have heard that it’s our reaction to bad news that causes stress, but the way it is delivered also has a big impact on the those affected. And since most managers or businesses will have to deliver it … Continue reading

Posted in Employee relations, Stakeholder Relations | Leave a comment

Making sense of chaos


During my most recent academic experience, an instructor posed the question: is our world complex or complicated? Many people don’t know the difference between the two, so here goes: Wiring an airplane’s electronic system is complicated. There’s a lot to … Continue reading

Posted in Crisis Planning, Marketing | Tagged , , , , | Leave a comment

Should corporations embrace social media?


Want to jump in to social media? Don’t know where to start? Here are a few points to consider before you dive in. Continue reading

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Say something, do something, refer something every day


I decided to start Sign in Black to make a personal commitment to myself. Here I will post, refer, report and provide unsolicited advice. Beware. I intend to have a lot of fun, discover what I know, learn a lot … Continue reading

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